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Product Support Plan: Basic
MasterGraphics offers three plans with a variety of services to meet your support needs. Review the product support plan below, then contact your Account Manager to discuss the various features and benefits and decide which Support Plan is best suited to your technical needs.
|
Basic Plan |
|
|
Cost |
$395 Annually |
|
Phone and Email Support |
12 Incidents |
|
Training Discount |
N/A |
|
Software Service Pack Notifications |
Yes |
|
On-site Learning Sessions |
N/A |
|
Basic User Skills Survey |
N/A |
|
Software Upgrade |
N/A |
Benefits
- Phone/Email access
- Web-based tools to resolve issues
- Cross-disciplined support staff
- Service pack notifications as necessary/available
- Community support through User Groups
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