Support
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Product Support Plan: Standard
MasterGraphics offers three plans with a variety of services to meet your support needs. Review the Product Support Plan below, then contact your Account Manager to discuss the various features and benefits and decide which Support Plan is best suited to your technical needs.
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Standard Plan |
|
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Cost |
$695 Annually |
|
Phone and Email Support |
Unlimited |
|
Training Discount |
N/A |
|
Software Service Pack Notifications |
Yes |
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On-site Learning Sessions |
N/A |
|
Basic User Skills Survey |
N/A |
|
Software Upgrade |
N/A |
Benefits
- Phone/Email access
- Web-based tools to resolve issues
- Cross-disciplined support staff
- Unlimited number of incidents available to the entire
Design Team - Service pack notifications as necessary/available
- Community support through User Groups
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